Privacy Policy
Last updated: February 2026
Compliant with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Introduction
On Call Network (OCN) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.
2. What We Collect
We collect personal information necessary to operate our marketplace platform. This may include: name and contact details (email, phone number, address); for candidates: CV/resume, work history, qualifications, certificates (e.g. RSA), and availability; screening results including our proprietary Reliability Score; ratings and feedback from venues; venue details (business name, contact person, suburb, staffing needs). We collect this information when you submit a form, create a profile, or communicate with us.
3. How We Use It
We use your personal information to: match candidates with venues based on role, location, and requirements; communicate with you about opportunities, introductions, and platform updates; improve our platform, screening tools, and services; comply with legal obligations; and send transactional emails (e.g. confirmations, notifications). We do not use your information for purposes unrelated to our services without your consent.
4. Who We Share With
We only share your information with venues you are matched with, and only with your consent or when you have applied for or accepted an opportunity. We do not sell your data. We may share information with service providers (e.g. email, hosting) who assist our operations under strict confidentiality. We may disclose information if required by law or to protect our rights.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage, encrypted transmission where appropriate, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we implement industry-standard measures.
6. Your Rights
Under the Privacy Act, you have the right to: access your personal information we hold (we will respond within a reasonable period); request correction of inaccurate or incomplete information; request deletion of your information, subject to legal retention requirements; withdraw consent where we rely on consent for processing; and lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC). To exercise these rights, contact us using the details below.
7. Cookies
Our website may use cookies and similar technologies to improve your experience, remember preferences, and analyse site usage. You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Contact for Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. Contact: privacy@oncallnetwork.com.au or via our Contact form.
9. OAIC Escalation Path
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001; Phone: 1300 363 992; Website: www.oaic.gov.au. The OAIC may investigate your complaint and has powers to make determinations.
10. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
For privacy enquiries or to exercise your rights, contact us via Contact or privacy@oncallnetwork.com.au.